10k Pledge FAQ's

 

What is Truvy’s 10K Pledge? 

The 10k Pledge is a program for Truvy customers to earn money for charity by simply walking. We created the 10k Pledge as a way to encourage people to change their lives through healthy and active living and also help those in need. 

 

The Truvy Fit app is a way to track your steps in order to earn money for charity. Within the app you can also access free workout programs and nutrition support! 

 

If you are a Truvy customer using the Truvy Fit app and purchasing at least one Truvy combo of products each month, and you average 10,000 steps per day for the month you’re automatically enrolled in the 10k Pledge program.  

 

How do I join the 10K Pledge? 

1. Get an Activity Tracker (FitBit, Apple Watch, etc.)! 

1. Download the corresponding app and set up your account. 

1. Download the Truvy Fit app in the Apple AppStoreor the Google PlayStore. 

1. Log in with your existing Truvy customer login.

1. If you have never purchased Truvy products, create a new account.

1. Enter Your Information. 

1. Sync with your Activity Tracker’s corresponding app during setup or under the “profile” tab.

1. Check back frequently to track/sync your activity, do workouts, log nutrition, and join the movement. 

1. Walk an average of 10,000 steps per day.

1. Purchase monthly Truvy product to support your active lifestyle and be eligible for 10k Pledge collectable app badges and have Truvy match your efforts in charity donations!

1. In order toqualify for 10k Pledge status, you must be an active Truvy customer with a minimum purchase of $49 in personal Truvy product each month.  

 

What are the rules for the 10K Pledge? 

• Average 10,000 steps/day per calendar month. 

• Your steps need to be synced with the Truvy Fit app in order to count towards your 10k Pledge status. 

• Don’t forget to open your Truvy Fit app and your fitness tracker’s app throughout the day to make sure data is syncing and recording.

• Be an active Truvy customer purchasing at least one Truvy combo in personal product orders per calendar month. 

• Only personal orders count toward qualifications. Group volume of associates does not count towards 10k Pledge eligibility. 
• All customer types are eligible to participate. 

 

I didn't get 10,000 steps for 1 or more days this month, does that mean I don't qualify for 10k Pledge status? 

We only look at the average number of steps within each calendar month. So, if you miss getting your 10,000 steps one day you can make it up the next day by getting extra steps. For example, you get 8,000 steps on Monday, but you get 12,000 steps on Tuesday you still averaged 10,000 steps on those two days and are still on track to reaching your 10k goal for the month. 

FAQ Pertaining to Recent 10k Pledge Changes

Are there rewards for participating in the 10K Pledge? 

Rewards for the 10k Pledge program are changing. As of January 1, 2023 the 10k Pledge rewards will be as follows:

Truvy matches 10k Pledge qualifications with charity donations. Every 10k Pledge helps those in need. Truvy matches $10 for each person’s 10k Pledge qualification. 

You can show off your 10k Pledge status in the Truvy Fit app with digital badges to collect and share on social media along with badges to award other fitness accomplishments.

 

What charities does Truvy support?

Truvy gives a monthly donation matching $10 for every 10k Pledge qualification up to $5,000 per month to O.U.R., a charity that rescues children from human trafficking. Learn more about O.U.R.’s organization here:https://www.ourrescue.org/

 

Why did Truvy change the 10k Pledge program? 

October 5, 2022 Truvy announced changes to the 10k Pledge incentive program. As Truvy has grown as a company, it’s become harder and harder to scale the 10k Pledge program with the incentives that it started with. We’re firmly dedicated to our mission to help people along in their health journey, meaning that we’re open to the growth of this beloved program in order to help even more people improve their wellness habits. 

We now offer an app that does so much more than just tracking steps; in fact, the Truvy Fit app offers steps tracking along with fitness programs, nutrition tracking and education, and progress tracking all for FREE! Instead of prizes being sent out to 10k Pledge qualifiers, the Truvy Fit app is free for all Truvy customers to support people on a larger scale. The app also has virtual badges to collect, and Truvy matches your steps with a charity donation each month!

 

What happened to the 10k Pledge app?

Truvy launched a more robust health app, Truvy Fit, which has more to offer than just steps tracking! The Truvy Fit app offers workouts, nutrition tracking and education, progress tracking, as well as steps tracking with in app badges and awards all for free! Beginning in 2023, the separate 10k Pledge app will be discontinued. You can learn more about the Truvy Fit app and download it here: https://shop.truvy.com/www/truvy-fit?type=2&countrycode=US&language=en-US

 

What happened to the 10k Pledge prizes? 

Instead of sending swag and prizes to 10k Pledge qualifiers, Truvy wanted to help more people in a bigger capacity by offering a free fitness app that provides more substantial support to a health journey than simply steps tracking. Truvy also wants to keep the spirit of the 10k Pledge program alive by matching pledger's steps with charity donations - $10 for 10k to help those in need! 

December 2022 is the final month to qualify for 10k Pledge hats, jackets, shoes, and reward points.  Final prizes will be awarded and shipped January 2023. 

 

What charities does Truvy support?

Truvy gives a monthly donation matching $10 for every 10k Pledge qualification to O.U.R., a charity that rescues children from human trafficking https://www.ourrescue.org/

 

Where can I see my 10k Pledge status and individual charity earnings? 

Coming in January 2023, when the 10k Pledge incentives change to the new model, you can see your 10k Pledge badges (aka monthly qualification status) by opening your Truvy Fit app then clicking on the badges icon in the upper right corner to view your collection for each month you’ve qualified for the $10 for 10k program.

 

Will there still be rewards points?

Truvy will continue distributing rewards points for the 10k Pledge through 2022, but after January 30th 2023 no reward points will be given for 10k Pledge qualifications. Any reward points you have earned from the 10k Pledge in the past and have not redeemed will still be honored throughout 2023.

 

General 10k Pledge FAQ Cont.

 

Where can I see how many months I have qualified for? 

Coming in January 2023, you can see your 10k Pledge badges (aka monthly qualification status) by opening your Truvy Fit app then clicking on the badges icon in the upper right corner to view your collection for each month you’ve qualified for the $10 for 10k program. 

 

My activity tracker/Fitbit is not syncing my steps, what should I do? 

Go to the settings on your fitness trackers app in your phone and ensure you are allowing permissions for Truvy Fit to read data. For example, on an iPhone open the settings app > scroll to Health > click Data Access & Devices > click Truvy Fit and ensure all all settings are turned on)

If your settings and permissions are turned on for Truvy Fit in your fitness tracker, then open your Truvy Fit app > click on the profile tab > scroll to the bottom and click on “Fitness Tracker” and click on your tracker and refresh your app by closing out and reopening the app. 

Opening both your Truvy Fit app and your Fitness Tracker’s app regularly will help secure the connection and should allow data to record more effectively.  

 

What if I am still experiencing problems or have a different question? 

If it is a question regarding your rewards, monthly qualifying, syncing, or technical issues please contact our 10K Pledge Department by emailing 10KPledge@Truvy.com 

 

What if I am unable to achieve 10,000 steps a day due to my health?  

If you are unable to get steps due to health reasons or a disability, there are still great features in the Truvy Fit app that you can utilize. If you are exciting about being able to use your healthy habits to raise money in support of charity, rest assured that Truvy is working hard to add more options to participate in the 10k Pledge program, so keep your eyes out for exciting announcements coming soon as we continue to develop our Truvy Fit app!

 

 

What trackers work with the Truvy Fit app?  

Truvy is continuously working to integrate more trackers with the Truvy Fit app and enhance current connections. The following fitness trackers are directly supported by the 10k Pledge app:  

• Apple Health (Apple Watch) 
• Googlefit
• Fitbit 

Other trackers such as:

• Garmin 

• Samsung
• MapMyFitness
• Misfit 
• Polar 
• Runkeeper

Can be synced to the app by connecting them to either Googlefit (on Android devices) or Apple Health (on Apple devices). See respective instructions below. 

Connecting Your Tracker to Truvy Fit via Apple Health

1. Connect your tracker to Apple Health.

• Check your tracker support for specific setup instructions.
• See Apple support article: https://support.apple.com/en-us/HT204351

2. Connect Apple Health to Truvy Fit

• Go to the profile section of the Truvy Fit app. Scroll to the bottom and click “Fitness Tracker” 
• Select Apple Health and enable permissions then hit “Finish” 

 

Connecting Your Tracker to Truvy Fit via Google Fit

1. Connect your tracker to Google Fit.

• Check your tracker support for specific setup instructions.
• Connect your tracker with Google Fit.

• If you don't already have it on your phone, download Google Fit from the Google Play store.: https://play.google.com/store/apps/details?id=com.google.android.apps.fitness&hl=en
• Each fitness tracker may have a different process to connect it, but generally you can:

• Open the app of the fitness tracker you want to connect.
• Look for the Settings menu.
• Look for the setting to connect other apps and devices. Depending on the app, this might be called 'Link other services,' 'apps & devices,' 'manage connections,' or something else.
• Follow the onscreen instructions to link the app to Google Fit.
• If you need further assistance see this Google Support article for more help: https://support.google.com/accounts/answer/6098255?co=GENIE.Platform%3DAndroid&hl=en

2. Connect Google Fit to Truvy Fit.

• Go to the profile section of the Truvy Fit app. Scroll to the bottom and click “Fitness Tracker” 
• Select Google Fit and enable permissions then hit “Finish”

 

Connecting Garmin to Truvy Fit via Android Device

1. Download the Garmin Connect app to your phone.

1. Download the FitnessSyncer app to your phone.

1. After opening the Garmin Connect app, you have to create a new Garmin connect account.

1. Create an account on The FitnessSyncer app after opening the app.

1. Then, click on ‘Source’ and add the ‘Garmin Connect’ account you created.

1. After that, go to ‘Destinations’ in the FitnessSyncer app

1. Add your Google Fit account to the FitnessSyncer app.

1. Now, open your wellness app “Google Fit App“.

1. To connect FitnessSyncer with Google Fit, Click on Settings>Change Fitness Account>Add Google account.

1. The final step is going to the ‘Home’ and refreshes your application to sync data.

1. Open the Truvy Fit app, go to your profile, scroll to the bottom and select Google Fit as your paired tracker.

 

 

Why didn’t I receive an email about my jacket or shoes? 

Sometimes email servers send unrecognized emails to spam, or they block them completely. Search “Truvy” in your email search bar. If you do not see an email, shoot an email to 10kpledge@truvy.com and our team will be happy to assist. 

 

Some of my days didn’t sync with the app – what should I do?  

If you notice any differences from your Truvy Fit app and your fitness tracker you can adjust your steps by scrolling to the history on the “Steps Taken” tile in your Truvy Fit app profile. Scroll down through your history > click the pencil icon on the days that did not record all your data then enter in the correct number and hit “Save”.

If no steps recorded for a particular day so you have nothing to edit in the history, you can add the number of steps by clicking on the blue gear icon at the top right of the screen > and then click on “Add Data to Day” > then click on whichever day you need to adjust or add in steps for in the calendar and type the appropriate number of steps >then hit "Save".